1. Operating Systems Supported

What operating systems will run M/Docs II?

Windows XP, Windows Vista, Windows 7.

2. Windows User Account Control

Why am I prompted with the following dialog window: "Do you want to allow the following program to make changes to this computer?"

This is a function of Windows User Account Control (UAC). When the application is set to run as an administrator, the message will appear whenever opening the application. To disable this prompt, you must change the property of the shortcut so the application is not run as an administrator. Here’s how:

1.    Right click on the M/Docs II shortcut and choose Properties.

2.    Click on the Compatibility tab.

3.    Near the bottom of the window, uncheck the box labeled: “Run this
      program as an administrator.”

3. SQL Server Error

When trying to connect to the M/Docs II subscription server, I receive a message that tells me: "Server is disabled. Use sp_configure 'user instances enabled' to generate user instances.” What do I do now?

You will need to uninstall all Microsoft SQL Server components, and then reinstall Microsoft SQL Server 2005 Express Edition. Here’s how:

*All users should check with their IT staff before uninstalling the Microsoft SQL Server components.

1.    Click on the Start button.

2.    Click on the Control Panel.

3.    Under the Programs heading, click Uninstall a program.

4.    Right click M/Docs II and choose Uninstall. Follow the onscreen
      prompts.
      *Note: Repeat this step for each listing that begins with “Microsoft SQL         Server.”

5.    Close the Uninstall window.

If your computer utilizes a 32bit processor, continue to number 7. If your computer utilizes a 64bit processor, please continue to number 6. If you’re not sure which version you have, click here.

(For users with 64bit Processors only)
6.    Click on the link below to be taken to the Microsoft webpage where
        you can download the SQL Server software:
        http://www.microsoft.com/downloads/details.aspx?FamilyID=3181842a-
        4090-4431-acdd-9a1c832e65a6&displaylang=en
        ***Under the “Files to Download” section, you will find 2 files. Please
        download and install only the SQLEXPR.EXE file (54.7 MB).

7.    Reinstall M/DocsII and follow the onscreen prompts.

The computer should be able to run M/Docs II without any problems. If there are any problems or questions – please click here to submit a Tech Support Ticket.

Determine Your Computer System Type.

1.    Click Start.

2.    Right click on the Computer link and choose Properties.

3.    A window should appear titled, “View basic information about your
        computer.” You should see a tab titled System.”

4.    Read the information next to System type to determine the version of
      your processor.

4. Administrator Requirement for Installation

The database components of the application use SQL Sever Express as the database engine. SQL Server Express must be installed and configured by an administrator in order for it to function properly. Once installed, the administrator can assign any user as a user or an administrator of SQL Server Express. The end user does not need to be an administrator if the application was setup by an administrator.

5. Updates to M/Docs II

How will M/Docs II be updated?

M/Docs II will be updated much more frequently than the original M/Docs software. Updates will be available electronically through the software. This allows for greater flexibility to deliver both new documents and improvements to the application itself.

6. M/Docs II HUD-1 Calculation

The columns in HUD-1 do not add up. Why will the forms not automatically calculate, as before?

M/Docs II currently has not been set up to perform calculations in documents. This feature will be added to the next release of the program this year.

We understand that this feature is an important one for our customers; therefore, even after you migrate to M/Docs II, you will be able to access M/Docs for the duration of your license term. At the expiration of that term, you will be given access to a mini-module that will contain only those Conveyancing documents that perform automatic calculations. Access will be for one year, well past the time the function will operate in the new M/Docs II.

7. Why don't all pages of the CRV fill at once?

A decision was made early in the design process that data would not automatically fill in all blanks on a page that appeared to call for the same information, unless the data had been automatically filled through one of the data pages. This was done because there are many documents where it was decided this could cause problems for the drafter. This decision had its biggest impact on the CRV, where every blank must fill identically on each page of the form. Given some early feedback from our beta testers, we have decided the majority of our customers prefer the automatic fill, regardless of the need for careful proofreading. Therefore, the feature will be reinstated with our next release.

8. Frequently-accessed document list

How do I create a document list to quickly access the documents I use most often?

A future release of M/Docs II will contain an option to create a list of frequently accessed documents; however, in the interim, you can create a list of the documents you access most frequently as follows:

If you would like MDocs II to open to this list each time you start the application, make the client screen your default page on opening by doing the following:

9. Reporting issues

How do I report an issue or make a suggestion for changes to the program?

M/Docs II has a built-in reporting service. Just click on Help on the toolbar and choose the Contact Us link to send us an e-mail. Please include as much detail as possible.